Support
Write in English or Danish. We aim to reply within two working days. If something is broken, tell us your device, your operating system version, and roughly when it happened — it saves a round trip.
Before Dozely launches
Dozely is not released yet. There is nothing to download today, and no subscription is being charged to anyone. If you joined the waitlist, you will get one email the night it opens.
Want off the list? Reply to any message from us, or write to hello@dozely.net and we will delete your address. No questions, no retention.
Subscriptions and billing
How billing works
Dozely's subscription is sold through Apple's App Store and Google Play. Your payment is taken by Apple or Google, not by us, and it renews automatically until you cancel. We never see or store your card details.
Cancelling
Cancel any time, and you keep access until the end of the period you already paid for.
- iPhone or iPad: Settings → tap your name → Subscriptions → Dozely → Cancel Subscription.
- Android: Google Play → tap your profile picture → Payments & subscriptions → Subscriptions → Dozely → Cancel.
Cancelling inside the app store is the only way to stop a renewal — deleting the app does not cancel it.
Refunds
Refunds are handled by whichever store you bought through, because that is who took the payment. Apple: reportaproblem.apple.com. Google: Play Store → Payments & subscriptions → Budget & order history. If a store turns you down and you believe it was our fault, write to us anyway and we will look at it.
I paid but the app still says I have not
Open Dozely, go to Settings and tap Restore purchases, making sure you are signed in with the same Apple Account or Google account you bought with. If it still will not unlock, email us the store receipt and we will sort it out.
Your account and your data
Deleting your account
You can delete your Dozely account and everything attached to it from inside the app: Settings → Account → Delete account. It removes your account and your data from our systems. It does not cancel a subscription — do that in the store first, using the steps above.
If you cannot get into the app, write to hello@dozely.net from the address on the account and we will delete it for you.
Privacy requests
To ask what we hold about you, correct it, or have it erased, write to hello@dozely.net. The full detail is in the privacy policy.
Playback and downloads
The sound stops when I lock my phone
Dozely is built to keep playing with the screen off. If it stops, check that battery saver or a battery-optimisation setting is not force-closing the app in the background — on Android this is usually Settings → Apps → Dozely → Battery → Unrestricted.
Listening offline
Download the sounds and stories you want while you have a connection, then it plays with no network at all. Downloads live on your device and can be removed at any time to free up space.
Something sounds wrong, or a story is broken
Tell us which one and what happened. Audio problems are usually specific to one file and we would rather fix it than have you work around it.
Accessibility
Dozely supports system text sizes, VoiceOver and TalkBack, and respects the reduced-motion setting. If something in the app is hard to use with the tools you rely on, please tell us — we treat that as a bug, not a feature request.
Who you are writing to
- Company
- ON Group ApS
- CVR number
- 43279882
- Address
- Færgevej 43C, 6100 Haderslev, Denmark
- Support email
- hello@dozely.net
- Company site
- ongroupaps.com