Support

Subscriptions are billed and managed by Apple or Google, so you cancel them there. Deleting the app does not cancel it. On iPhone: Settings, tap your name, Subscriptions, Dozely, Cancel Subscription. On Android: Google Play Store, your profile picture, Payments & subscriptions, Subscriptions, Dozely, Cancel subscription. Cancel at least 24 hours before the trial or year ends and you will not be charged again.

Payment goes through the store, so refunds are handled by Apple (reportaproblem.apple.com) or Google Play (your order history in the Play Store). If you get stuck, write to us and we will help.

Sign in to the same Apple ID or Google account, open Dozely, and tap Restore purchases under You, Account and settings. If you made an optional Dozely account, signing in brings your subscription with you.

Dozely keeps playing with the screen locked. If it stops, check that Low Power Mode or a battery saver is not closing apps in the background. On some Android phones (OnePlus, Xiaomi, Samsung) set Dozely's battery use to Unrestricted; the app shows a short help row for this under You.

Yes, with Premium: download a story and it plays without a connection. Sounds are part of the app and always work offline.

In the app: You, Account and settings, Account, Delete account. Or email us from the address on the account. The details are in our privacy policy.

In the app, under You, then Creator code. Creators: see the creator program.