Terms of use

Last updated: 22 October 2026

1. Who we are and this agreement

Dozely is made by ON Group ApS, Færgevej 43C, 6100 Haderslev, Denmark, CVR 43279882 ("we", "us"). These terms apply when you use the Dozely app on iPhone or Android and this website. By using Dozely you accept them. If you downloaded Dozely from the App Store, Apple's standard Licensed Application End User License Agreement (EULA) also applies (see section 11); where the two differ, these terms add to it and never take away your rights under it.

2. What Dozely is

Dozely is a sleep app: calm stories read by a companion in a pixel-art burrow, night sounds to mix, and timers that fade everything out. Stories are streamed, or downloaded for offline listening with Premium. The library changes over time: stories are added, updated or retired, and stories marked "coming soon" may arrive later or not at all. We do not promise any particular story.

3. Your licence to use Dozely

We give you a personal, non-transferable, non-exclusive licence to use Dozely on devices you own or control, for your own private, non-commercial listening. You may not copy, record, re-publish or sell our stories, sounds, art or other content, reverse-engineer the app, or use it to build a competing service. Downloaded stories are for listening inside the app only; they are removed when your Premium subscription ends or the app is deleted, and may be replaced by newer versions.

4. Not medical advice

Dozely helps you relax and wind down. It is not a medical device and does not diagnose, treat or prevent insomnia or any other condition. If you have ongoing trouble sleeping, talk to a doctor. Do not listen while driving, operating machinery, or in any situation where falling asleep is unsafe.

5. Free and Premium

Dozely has a free tier: the burrow and its ambience, the first story in each world, and one sound at a time with a timer of up to an hour. Dozely Premium adds every story, mixing sounds and playing them under stories, offline downloads and longer timers. We may change what each tier includes; we will not take away something you have already paid for during a paid period without a fair alternative or a pro-rata refund where the law requires one.

6. Subscription, free trial and renewal

• Price: Dozely Premium is $69 a year, or the equivalent the App Store or Google Play shows in your country (stores may add local taxes). There is one plan.
• Free trial: new subscribers get a 7-day free trial. A creator code may give a longer trial, as shown in the store before you confirm. Cancel during the trial and you pay nothing.
• Payment: charged to your Apple ID (iPhone) or Google account (Android) when the trial ends, and then once a year.
• Automatic renewal: the subscription renews automatically for another year at the then-current price unless you cancel at least 24 hours before the end of the current period (or the trial). The store charges you within the 24 hours before renewal.
• Price changes: if the price changes, the store tells you before it applies and, where required, asks you to agree.

7. Cancelling and managing your subscription

Your subscription is managed in the store, not in Dozely, and deleting the app or your Dozely account does not cancel it.

• iPhone: Settings, tap your name, Subscriptions, Dozely.
• Android: Play Store, your profile picture, Payments & subscriptions, Subscriptions, Dozely.

When you cancel, Premium stays on until the end of the period you paid for, and is not renewed.

8. Refunds and your right of withdrawal

Payments are taken by Apple or Google, so refunds are requested from them under their policies: Apple at reportaproblem.apple.com, Google through your Play Store order history. If you live in the EU or UK you have a 14-day right to withdraw from a purchase of digital content; when you start a subscription you ask for Premium to begin straight away and acknowledge that the right of withdrawal ends once it does, as far as the law allows. The free trial lets you try everything before you pay. If you have trouble getting a refund you are entitled to, write to us and we will help.

9. Accounts

An account is optional. Dozely works without one; an account lets your subscription follow you to a new phone. Keep your login safe. You can delete your account in the app (You, Account and settings, Account, Delete account). Deleting the account does not cancel a store subscription. Dozely is not directed at children under 13.

10. Our content

The app, the stories, narration, sounds, pixel art, the characters (including Glis) and the Dozely name belong to us or our licensors and are protected by copyright and trademark law. Sounds are used under licence.

11. App Store terms

If you got Dozely from the App Store: these terms are between you and ON Group ApS, not Apple. Apple has no obligation to provide maintenance or support for the app. If the app fails to conform to any applicable warranty, you may notify Apple and Apple will refund the purchase price, if any; to the maximum extent permitted by law Apple has no other warranty obligation. We, not Apple, are responsible for any claims relating to the app (product liability, failure to meet legal or regulatory requirements, consumer protection or similar), and for investigating and defending any claim that the app infringes a third party's intellectual property. You confirm that you are not in a country subject to a US government embargo or on a US list of prohibited or restricted parties. Apple and its subsidiaries are third-party beneficiaries of these terms and may enforce them against you. Apple's standard EULA (apple.com/legal/internet-services/itunes/dev/stdeula) applies to App Store downloads.

12. Google Play terms

If you got Dozely from Google Play, Google Play's Terms of Service and payment policies also apply to your purchase. Google is not a party to these terms.

13. Availability and changes

We work to keep Dozely running smoothly but cannot promise it will always be available or free of faults. We may update the app and these terms. If a change to these terms matters to you, we will tell you in the app or by email before it applies; continuing to use Dozely after that means you accept it.

14. Liability

Nothing in these terms limits liability that cannot be limited by law, including for death or personal injury caused by negligence, for fraud, or your rights as a consumer. Otherwise we are not liable for indirect or unforeseeable loss, and our total liability to you is limited to the amount you paid for Dozely in the 12 months before the claim.

15. Governing law

These terms are governed by Danish law. If you are a consumer in the EU or UK, you also keep the protection of the mandatory laws of the country where you live, and you may bring a claim in your own courts. EU consumers can also use the EU's online dispute resolution information at consumer-redress.ec.europa.eu.

16. Contact

ON Group ApS, Færgevej 43C, 6100 Haderslev, Denmark. CVR 43279882. hello@dozely.net

Creators: the creator program terms are separate.